1. Introduction

Welcome to Little Hearts Books.

These Terms of Service ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use this website.

2. About Us

Little Hearts Books is an online retailer committed to promoting literacy and access to books for children and families.

For all enquiries, please contact:

Email: hello@littleheartsbooks.co.uk

As an online business, we do not currently offer telephone support.

3. Eligibility

By using this website and placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian.

• The information you provide is accurate and complete.

• You are legally capable of entering into a binding contract.

4. Products

We make every effort to ensure that product descriptions, photographs, pricing, and availability information are accurate.

However:

• Product images are for illustrative purposes only.

• Colours and appearances may vary depending on device settings.

• We reserve the right to correct errors, inaccuracies, or omissions at any time.

5. Orders

When you place an order, you are making an offer to purchase goods from Little Hearts Books.

An order is not accepted until:

• Payment has been successfully received; and

• We have confirmed acceptance of your order.

We reserve the right to refuse or cancel any order where necessary, including in cases of pricing errors, suspected fraud, stock shortages, or other circumstances beyond our control.

6. Pricing and Payment

All prices displayed on the website are in Pounds Sterling (£).

Payment must be received in full before an order is dispatched.

We reserve the right to change prices at any time without notice. Any changes will not affect orders already accepted.

7. Shipping and Delivery

We aim to dispatch orders within 5 working days.

During busy periods, seasonal demand, promotional events, or circumstances beyond our control, dispatch times may be longer.

We regularly review and negotiate delivery arrangements with courier providers. As a result, the courier used may vary from time to time.

Customers wishing to know which courier service is currently being used should contact us before placing an order.

Delivery dates are estimates only and cannot be guaranteed.

8. Returns and Refunds

Customers have statutory rights under UK consumer law, including rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Please refer to our Returns & Refunds Policy for full details.

Unless an item is faulty, damaged, or incorrect, customers are responsible for the cost of returning goods.

9. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible.

Where a fault is confirmed, we will provide an appropriate remedy in accordance with your statutory rights, which may include a replacement, repair, refund, and reimbursement of reasonable return postage costs.

10. Intellectual Property

All content on this website, including:

• Logos

• Branding

• Text

• Images

• Graphics

• Product descriptions

• Website design

is owned by or licensed to Little Hearts Books and is protected by intellectual property laws.

You may not reproduce, distribute, copy, modify, or commercially exploit any content without prior written permission.

11. Acceptable Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to systems or data.

• Interfere with website functionality or security.

• Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access where misuse is identified.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.

To the fullest extent permitted by law, Little Hearts Books shall not be liable for:

• Indirect or consequential losses.

• Loss of profits, revenue, business, or opportunity.

• Delays caused by events outside our reasonable control.

• Temporary interruptions to website availability.

Our total liability in connection with any order shall not exceed the amount paid for the relevant products.

13. Force Majeure

We shall not be responsible for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Industrial disputes

• Government actions

• Transport disruptions

• Network or technology failures

14. Privacy

Any personal information collected through this website will be processed in accordance with our Privacy Policy and applicable UK data protection laws, including UK GDPR and the Data Protection Act 2018.

15. Changes to These Terms

We reserve the right to amend these Terms at any time.

Updated versions will be published on the website and take effect immediately upon publication.

Continued use of the website following any changes constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

For all enquiries relating to these Terms or any order placed through our website, please contact:

Little Hearts Books
Email: hello@littleheartsbooks.co.uk

We aim to respond to enquiries within 2 working days.

Last Updated: June 2026