Order Processing

We aim to process and dispatch all orders within 5 working days of receiving payment.

Orders are processed during normal business days, excluding weekends and public holidays.

During particularly busy periods, promotional events, seasonal demand, or unforeseen circumstances, dispatch times may be slightly longer. We appreciate your patience and understanding during these times.

Delivery Services

Little Hearts regularly reviews and negotiates shipping arrangements with courier providers to ensure we can offer the best possible service and value to our customers.

As a result, the courier used for your order may vary from time to time and may change without prior notice.

If you would like to know which courier service is currently being used before placing an order, please contact us and we will be happy to provide this information.

Delivery Times

Estimated delivery times begin once your order has been dispatched and may vary depending on:

• Your delivery location

• The courier service used

• Seasonal demand and peak trading periods

• Weather conditions and other circumstances outside our control

Delivery estimates provided by couriers are not guaranteed.

Shipping Charges

Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.

Any applicable delivery charges are non-refundable once an order has been dispatched, except where required by law.

Incorrect Delivery Information

Customers are responsible for ensuring that delivery details are accurate and complete at the time of ordering.

Little Hearts cannot accept responsibility for delays, failed deliveries, or additional costs arising from incorrect or incomplete address information provided by the customer.

Lost or Delayed Deliveries

If your order has not arrived within the expected timeframe, please contact us and we will work with the courier to investigate the issue.

While we will do our best to assist, delivery delays can occasionally occur for reasons beyond our control.

Contact Us

If you have any questions regarding shipping, delivery times, or the courier currently being used, please contact us before placing your order and we will be happy to assist.

Policy Updates

We reserve the right to update this Shipping Policy at any time. Any changes will be published on this website and will take effect immediately upon publication.